Professional Security Services
Having recognised a market need for a highly professional security services company, Focused Security was born in 2012. Previously working at many levels for regional, national and international professional security companies the Directors recognised that the majority of security organisations had lost sight of the basics both in business and in the Private Security Industry.
At the time many local security firms had been acquired by the large nationals and the major players in the market were busy concentrating on how to be more innovative than their competitors. The basics were missing from service delivery and Focused Security Services set out to fill this void.
To this day our company values and method of operating remain the same. We simply put our clients and security personnel first. Our management team is committed to providing a world class service to our customers and our Security professionals.
Where we differ
- All our Managers are fully site trained.
- Weekly management visits to each assignment is the norm.
- Efficient and professional back office function that is best described as internal customer service.
- We are committed to getting things right first and every time.
We provide our security officers with a management team that is contactable, visible and hands on. This in turn produces increased continuity of service for our customers. Our vision is to be recognised as an employer of choice within the UK Security Guarding Industry. At Focused Security we are continuously improving on what we do and how we recruit to fill security vacancies.
As a user of security guard services you may at some point have received extremely poor levels of service. Consequently you may have changed Security Companies many times only to find the same things go wrong with the contract and you end up having to manage it yourself.
Unfortunately many security companies over promise on service delivery and then fail on the basics. To Focused Security Services the basics are a given, attention to detail is paramount and the respect for our security officers is such that we view them assets and not a payroll number.
Some key points about our Professional Security Services.
- Clients and staff are the priority of our business
- We do not employ sales personnel
- Security officers are paid on time and accurately
- The safety and welfare of our assets is paramount
- We provide a best in class service to our customers which is cost efficient and represents true value
- We do not over promise on service
- We go further than the extra mile for our customers
- Seamless service is a given during staff holidays and sickness utilising fully site trained personnel
- We will only undertake contracts that we can fully support and work with our clients to achieve common goals
- We seek long term partnerships built on mutual trust, transparency of contract performance and effective communication.
Understanding the things that are important to you the customer
In the security industry the phrase “Its not rocket science” is commonplace. Why then does it go wrong so often? We think it’s simply due to that fact that security companies are not Focused and profit comes before service. Complacency causes mistakes and operational management become over worked and spend less time with their staff and customers causing communication to fade into just emails. Sound familiar?
Call us and arrange an informal chat
At Focused Security Services it all starts with the initial meeting and the very first people you meet from our company are the Directors. We will listen to you and gain a full understanding of your requirements and go on to deliver exactly the service you require and more. Crucially though if we cannot support your requirement we will tell you. We are not targeted to build turnover, we are focused on retaining our customers and staff year after year simply by delivering what we promised –Professional Security Services.
We are extremely proud of the way we operate and would welcome the opportunity to meet with you. Regardless of the status of your current security contract please feel free to contact us and we will meet with you for a coffee and a chat. We know you will be impressed by what we have to offer however you will be more impressed with what we deliver.
Focused Security Services is part of the Focused Services Group
Over the years our customers have asked us to take on service provision outside the remit of providing security guard services. Focused Services Group provides a wider solution for clients who prefer a more joined up facilities service such as office cleaning and security services.
Focused Cleaning Services is now a growing company based on the same values as the security division. At the end of the day a service provider has one asset, its people and Focused Cleaning services is no different and the results for our clients in terms of performance in Office Cleaning Services and cost efficiencies are tangible.
In addition to office cleaning services we have the capability to offer clients a cost effective and reliable means shredding confidential waste paper. Our Shredding Services go under the brand We Shred It. Our Shredding Services are completely FRRE of charge to our security and cleaning service customers.
So as a group of companies we can provide more than just professional security services and that equates to real added value for our customers. To find out more about all our flexible service solutions please call us for a chat or simply email us via the contact page.