As a user of contract security services you may at some point have received extremely poor levels of service. Consequently you may have changed supplier many times only to find the same things go wrong with the contract and you end up having to manage it yourself.
The rationale for for ming Focused security services was due to becoming extremely frustrated working for other security companies who over promise on service delivery and then fail on the basics. To Focused Security Services the basics are a given, attention to detail is paramount and the respect for our security officers is such that we view them assets and not a payroll number.
Here are some of our company values
Clients and staff are the priority of our business
We do not employ sales personnel
Security officers are paid on time and accurately
The safety and welfare of our assets is paramount
We provide a best in class service to our customers which is cost efficient and represents true value
We do not over promise on service
We go further than the extra mile for our customers
Seamless service is a given during staff holidays and sickness utilising fully site trained personnel
We will only undertake contracts that we can fully support and work with our clients to achieve common goals
We seek long term partnerships built on mutual trust, transparency of contract performance and effective communication.
Understanding the things that are important to you the customer
In the security industry the phrase “Its not rocket science” is common place. Why then does it go wrong so often? We think it’s simply due to that fact that security companies are not Focused, profit comes before service, complacency causes mistakes and management become over worked and spend less time with their staff and customers causing communication to fade into just emails.
At Focused Security Services it all starts with the initial meeting and that is why you the very first person you meet from our company is a Director. We will listen to you and gain a full understanding of your requirements and go on to deliver exactly the service you require and more. Crucially if we cannot support your requirement we will tell you. We are not targeted to build turnover, we are focused on retaining our customers and staff year after year simply by delivering what we promised.
We are extremely proud of the way we operate and would welcome the opportunity to meet with you. Regardless of the status of your current security contract please feel free to contact us and we will meet with you for a coffee and a chat. We know you will be impressed by what we have to offer. Please Contact us via email or Tel: 0121 706 8045
About the Directors
Focused Security Services Ltd was formed to provide high quality security services. The company owner and Managing Director David Foster has extensive expertise within the security industry gained from working at senior level with national and international organisations. David has significant operational expertise with well known brands in London such as Trident Safeguards.